Deposit & Cancellation Policy

All sales are final. No refunds are issued for treatments, services or deposits once an appointment has taken place. By proceeding with treatment, you confirm that the treatment plan, expected outcome, risks and fees have been explained to you.

A deposit reserves every appointment and is deducted from the treatment total. Deposits are non-refundable, but may be transferred to a new appointment when at least 48 hours’ notice is given.

Most services require a $50 deposit. Dermal filler treatments, Masseter, Trap Tox, Hyperhidrosis, Vampire Facial with Plasma, PRP Hair Restoration, PRF Face (Other Areas), Signature Lip Blushing, Lip Neutralization, Liquid Rhinoplasty and Jawline Filler require a $100 deposit. A card-processing fee applies: $1.75 on a $50 deposit and $3.50 on a $100 deposit.

Cancelling or rescheduling with less than 48 hours’ notice forfeits your deposit. A $50 fee also applies to late cancellations and no-shows.

A no-show may require full prepayment before a future appointment can be reserved. Please contact the clinic as soon as possible if your plans change.

A valid card is kept on file for every booking. The card may be charged only for amounts you have authorised or fees due under this published policy, including an applicable late-cancellation or no-show fee.

Aesthetic outcomes vary with anatomy, product selection, lifestyle, healing and aftercare, and no result is guaranteed. Dissatisfaction with an outcome does not qualify for a refund. Please contact the clinic promptly with any concern so it can be assessed safely and appropriately.

Clients must disclose all relevant medical history, medications, supplements, allergies, previous aesthetic work and changes in health before treatment. No refund is given when treatment cannot proceed because information was not disclosed or a contraindication is identified on the day.

Prepaid treatments, packages and gift vouchers are non-refundable and non-transferable. They must be used within the stated validity period, and missed or late-cancelled appointments may be treated in line with the cancellation terms above.

For hygiene and safety, opened or used SKINN LIPS products cannot be returned. If an item arrives damaged, defective or incorrect, contact the clinic promptly with your order details and photographs so the issue can be reviewed.

This clause does not limit any rights that cannot lawfully be excluded.

Refunds may be considered at the clinic’s discretion in exceptional, documented circumstances. Any decision is made case by case and does not change the application of this policy to other appointments or clients.