Privacy Policy

We may collect information you provide through booking, contact, waitlist and training forms, including your name, email address, phone number, date of birth, appointment and service preferences, booking details, goals, and relevant medical disclosures.

We may also receive basic technical information needed to operate and secure the website, such as browser, device and request information.

We use personal information to:

• Respond to questions and booking requests.
• Assess appointment suitability and support safe care.
• Provide appointment, deposit, aftercare and service communications.
• Manage product interest, training enquiries and clinic records.
• Meet legal, professional, safety and record-keeping obligations.
• Maintain and protect the website and clinic operations.

Personal information is never sold or rented. It is shared only with service providers and processors needed to operate the website, communications, bookings and payments, or where disclosure is required by law, regulation, a valid legal request or the protection of safety and rights.

Providers receive only the information reasonably needed for their role and are expected to handle it appropriately.

Information is kept only for as long as reasonably needed for the purpose for which it was collected, to maintain appropriate clinical and business records, resolve disputes, enforce agreements and meet legal or professional obligations. Retention periods may differ by record type.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No website, transmission or storage system can be guaranteed completely secure, so absolute security cannot be promised.

Skinn Sanctuaryy services and booking forms are intended only for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information, please contact us so it can be reviewed and removed where appropriate.

You may contact us to request access to, correction of or deletion of personal information associated with you. We may need to verify your identity, and some records may need to be retained where required for legal, safety, clinical or professional reasons. We will explain any applicable limitation when responding.

This policy may be updated when practices, services or legal requirements change. The date shown at the top identifies the current version.